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Report: #391513
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Report: Patrasys

Category: Internet= =20 Fraud

Patrasys Online payment method, charged my bank = account=20 twice, I only made one payment, company will not respond to the matter. = London=20 Internet

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=20 What's This?

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Are you an owner, employee or ex-employee with either negative or = positive=20 information about the company or individual, or can you provide "insider = information" on this company?

Victim of this person/company?

=20 What's This?

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Are you also a victim of the same company or individual? Want = Justice? File a=20 Rip-off Report, help other consumers to be educated and don't let them = get away=20 with it!

Patrasys

Phone:
Fax: =20

Patrasys Retailgate, UK Headoffice, 23 = Austin=20 Friars
London, Internet,
United Kingdom

Submitted: 11/15/2008 5:47:18 AM

Modified: 11/15/2008 2:28:30 PM =

=20

Jching

manchester, Other

<= /NOSCRIPT>=20

Ripoff=20 Report Verified Safe

I used their payment method to make an online payment of =C2=A3246.99 = and my card=20 was correctly charged that amount on the day, 06/11/08. However, I was = then=20 charged =C2=A3246.99 again on the 12/11/08 even though I did not = purchase anything. I=20 then immediately tried to get in touch with them regarding this, but = they do not=20 respond at all.

On their website their is a Live Support which = is=20 supposed to allow you to talk to customer service reps online, however, = no=20 matter when you use this there are no customer support reps available. = It then=20 tells you to email them and they will get back to you shortly.

I = have=20 emailed them numerous times and not once did i get any sort of reply. I = then=20 tried to get a record of the original transaction and not surprisingly = their is=20 no record in their system. They are a terrible company, very = disorganized and=20 dishonest, and I think they have taken my money for=20 themselves.

Jonathan
manchester
United = Kingdom

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Got Reports filed against you? Resolve the issues and rebuild trust = through=20 our Corporate Advocacy Program.

Corporate Advocacy Program: The = best way=20 to manage and repair your business reputation. Hiding negative = complaints is=20 only a Band-Aid. Consumers want to see how businesses take care of = business. All=20 businesses will get complaints. How those businesses take care of those=20 complaints is what separates good businesses from bad businesses.=20

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Updates & Rebuttals:

Updates & Rebuttals

Disappointed=20 in this Rip off Report complaint procedure as this allegations are = incorrect=20 and we have contacted the individual concerned who agrees = Patrasys Legal Team [11/15/2008 12:36:51 = PM]=20
This=20 problem is resolved and was an error on my part. Jching [11/15/2008 12:44:03 PM]
=20 Jching [11/15/2008 1:04:24 PM]=20

Submitted: 11/15/2008 12:36:51 PM

Modified: 11/15/2008 2:28:18 = PM

Patrasys Legal Team

London, Europe
United = Kingdom

Disappointed in this Rip off Report = complaint=20 procedure as this allegations are incorrect and we have contacted the = individual=20 concerned who agrees

Patrasys have carefully checked their records and can confirm that = the=20 allegations that we charged a buyers card twice are incorrect. This = looks like=20 the individual concerned is mistaken and we have confirmed this with = their card=20 issuer.

This individual has however, without checking their card = statement first, has gone ahead and placed incorrect and inflamatory = statements=20 which are clearly not true, on http://www.ripoffreport.com.

We = are quite=20 taken aback by the complaint procedures of Rip Off Report as it looks = like=20 anyone can write a negative report about any company or website without = the=20 staff at Rip Off report trying to verify if these allegations are true = or not.=20

A simple email or a quick phone call can confirm any allegations = made.=20 If it is the first time a complaint is being made, the company that the=20 complaint is being made against should be given a specific amount of = time to=20 have this resolved and if this is not the case, the complaint should = then be=20 published. The concept of Rip Off report is a good one, however if = anyone can=20 write anything about any company and this information is not carefully = checked=20 or verified, it can be used as a tool against any establishment=20 injustly.

Please contact the individual concerned and advise them = to=20 confirm this report as we will proceed with litigation against any = individual or=20 entity that publishes incorrect information about Patrasys. Trust is a = paramount=20 issue between our customers and us, and we will veheremently defend our=20 reputation at any financial cost Worldwide.

Legal = Team
Patrasys=20 International

Submitted: 11/15/2008 12:44:03 PM

Modified: 11/15/2008 2:28:30 = PM

Jching

manchester, Europe
United Kingdom

This problem is resolved and was an error = on my=20 part.

This report is false and was NOT the fault of Patrasys. They have = been in=20 touch with me, acknowledged the problem and identified that it was MY = fault. I=20 apologize to Patrasys and am COMPLETELY retracting my report.

Submitted: 11/15/2008 1:04:24 PM

Modified: 11/15/2008 2:26:44 PM =

Jching

manchester, Europe
United Kingdom

I officially retract this report and declare this report=20 void.

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=20 What's This?

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Are you also a victim of the same company or individual? Want = Justice? File a=20 Rip-off Report, help other consumers to be educated and don't let them = get away=20 with it!

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Report: Patrasys

Patrasys Online payment method, charged my bank = account=20 twice, I only made one payment, company will not respond to the matter. = London=20 Internet

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Patrasys

Submitted: 11/15/2008 5:47:18 AM

Jching

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